Senior Data Analyst · Process Improvement · Automation
Dublin · Stamp 4 · Immediately available
15+ years of operational complexity, broken systems, and measurable fixes.
Here is the evidence.
I identify hidden failure points
and turn them into clearer workflows,
stronger controls, and better decisions.
I identify hidden failure points and turn them into clearer workflows, stronger controls, and better decisions.
I bridge the gap between fragmented data and operational excellence, transforming legacy challenges into scalable, structured systems.
Process Optimisation
Legacy processes that slow teams down and create hidden operational risk. I redesign these into automated, high-velocity workflows that run without manual dependency.
Data Governance
Disparate systems producing multiple versions of the truth. I establish validation logic and clear ownership to ensure data consistency at institutional scale.
Business Intelligence
Leaders acting without traceability or real-time insight. I build the visibility layers that connect operational data directly to strategic decisions.
Operational Scalability
Systems that depend on individuals rather than structure. I build processes that scale regardless of team size, volume, or pressure.
Looking for a Senior Data Analyst or Process Improvement Specialist who owns the solution end to end? Let's discuss your current bottlenecks →
Visual model · broken state to restored state
The pattern across my work is consistent: identify where the system is failing, rebuild the workflow, and create visibility, control, and scalability.
English
Fluent
Spanish
Fluent
Portuguese
Native
Dublin, Ireland · Remote | Jul 2023 - Present
Focused on technical development and independent data projects between roles, strengthening practical skills across automation, reporting, AI-assisted workflows, and end-to-end data handling.
Completed certifications
Power BI
Microsoft
APM PFQ
APM
AgilePM Foundation
APMG International
Google AI Essentials
Remote Work Ready
Grow Remote
WorkEqual
WorkEqual
Intercontinental Exchange (ICE Data Services) · Dublin, Ireland | Jul 2016 - Jul 2023
Delivered high-impact data, automation, and governance solutions across global financial data environments (EMEA, LATAM, APAC). Recognised with Outstanding performance rating.
Key Projects
Automation
Global ServiceNow Automation (Fixed Income)
Designed and implemented API-based automation for incident creation, eliminating manual processes and reducing execution time from minutes to sub-second response while standardising escalation logic across regions.
Governance
Multi-Market Data Validation Framework
Designed governance and validation structure across multiple data sources, improving data consistency, traceability, and operational efficiency through automated controls and monitoring dashboards.
Integration
Vendor Data Integration and Stabilisation
Led onboarding and stabilisation of high-volume data sources, resolving conflicting logic across systems and implementing tracking mechanisms to prevent regression.
Aramark Ireland · Dublin, Ireland · On-site | Aug 2015 - Jun 2016
Maintained continuous employment after relocating to Ireland while identifying opportunities aligned with my prior analytical, operational, and process improvement experience.
Golden Stern Insurance Broker · São Paulo, Brazil | 2011 - 2015
Supported brokerage operations through reporting improvement, process automation, and client-focused consultancy, helping scale data visibility and operational efficiency in a traditional insurance environment.
Key Projects
Portfolio visibility
Reporting Framework and Portfolio Visibility (2011-2015)
Built structured reporting frameworks to improve visibility across insurance portfolio data, reducing manual tracking and enabling faster, more reliable decision-making for leadership.
Automation
Process Automation in Brokerage Operations (2011-2015)
Introduced automation into traditional brokerage workflows, reducing repetitive manual tasks, improving data consistency, and creating more scalable operational support without increasing headcount.
Remote consultancy
Remote Consultancy Model for Tier 1 Client Support (2014-2015)
Transitioned to a remote consultancy model from Dublin while continuing to support a major client in São Paulo, maintaining service continuity, disciplined communication, and strong client confidence ahead of broader remote work adoption.
SulAmérica Health Insurance · São Paulo, Brazil | 2004 - 2010
Led process improvement, client retention reporting, requirements analysis, and operational redesign initiatives across a regulated health insurance environment serving major corporate accounts.
Key Projects
Client retention
Cancellation Risk Intelligence & VIP Client Reporting (2008-2010)
Developed customised performance management and risk analysis reports for the ASO portfolio's Tier 1 clients, including Mercedes-Benz, Goodyear, Monsanto, and Mapfre, covering 36 economic groups whose operational complexity represented a disproportionate share of team hours. Reports gave account managers structured visibility to identify cancellation risk early and take proactive CRM action to protect key relationships.
Process redesign
ASO Portfolio Workload Analysis & Process Redesign (2010)
Led a structured operational analysis of the ASO product across 11 departments, interviewing 12 staff and mapping 847 hours of monthly operational activity. Identified that 7 clients, representing 19.44% of the portfolio, generated 57% of all operational hours, with Mercedes-Benz alone accounting for 19.34%. Used this analysis to redesign workflows, reduce reactive load, and improve process traceability across the client management team.
Process redesign
Digital Invoice Transformation (2009)
Redesigned a fully manual postal invoice process into a digital distribution model, eliminating printing and postage overheads and reducing operational costs by approximately R$20,000 per month (roughly US$10,000 at the time) while improving delivery speed and ensuring regulatory compliance.
Reporting
Automated Reporting and Dashboard Framework (2008-2010)
Built automated reporting solutions combining database queries, Excel VBA, and structured dashboards, enabling real-time visibility into operational and financial data while eliminating manual report preparation across the team.
Early adoption
Early Mobile Cancellation Risk Reporting (2009)
Formally proposed and delivered mobile reporting for the Imminent Cancellation Risk report, making it accessible on BlackBerry devices at a time when smartphone-based business reporting was not yet standard. The report was updated fortnightly and required constant executive accessibility. The initiative was presented as a formal internal innovation proposal aligned to SulAmérica's strategic vision, ahead of broader market adoption of mobile business intelligence.
B.A. in Business Administration
Mackenzie Presbyterian University | São Paulo, Brazil
Modular Skills Certificate in Data Analytics (NFQ Level 8)
Dublin Business School | Dublin, Ireland
APM Project Fundamentals Qualification (PFQ)
APM — Association for Project Management
View certificate →
Analyzing and Visualizing Data with Microsoft Power BI
Cenit College
Excel VBA and Logic Programming
Impacta Tecnologia
Project Management Training
Impacta Tecnologia
I step into complex data and process environments, identify the failure points quickly, communicate clearly across every level of the organisation, and deliver practical improvements without waiting for perfect conditions. That is what 15+ years in regulated operational environments has trained me to do.
Enter
I step into complex data and process environments, often without full documentation or perfect conditions already in place.
Identify
I locate the actual failure point quickly, not the symptom. Root cause first, redesign second, a fix that holds.
Communicate
I translate clearly across every level: operations, developers, governance, leadership, without losing precision in any direction.
Deliver
I deliver practical improvements that scale, systems that hold under pressure long after the project closes.
Thinking Patterns
Not a script, but a window into how I actually operate. Questions recruiters and operations leaders typically ask, answered directly.
Operating Principles
Thinking & Approach
I start with the failure, not the fix.
Most process problems are symptoms of something one or two layers upstream — a design gap, a missing ownership rule, or a visibility problem. I map the current state first, identify where the actual failure sits, then redesign. That order matters. Fixing the symptom produces solutions that fail again, differently.
I speak both languages without needing a translator in either direction.
At ICE I translated between operations teams in Dublin and development teams in India and the US daily. At SulAmérica I mapped 847 hours of monthly work across 11 departments to make structural arguments to leadership. I adjust the layer of abstraction, not the accuracy of what I am saying.
Ambiguity is where my approach is most useful.
At ICE I resolved live production failures across 36 global data sources while the system was still running, often without full dependency documentation. I delivered REST API automation under urgent timelines and managed competing stakeholder requests during a three-region rollout. Pressure removes the optional parts. My approach stays the same.
Technical Depth & Modern Practice
Technical enough to build practical solutions. Experienced enough to know when building is not the best answer.
Production Oracle SQL, REST API integrations built from scratch, VBA automation, Tableau and Power BI dashboards at institutional scale, end-to-end ETL. I also know when a well-structured governance document solves the problem faster than code. The judgement between the two is the senior part.
As a structured thinking tool, not a shortcut.
I use it to structure requirements, pressure-test process logic, and sharpen stakeholder communications. What matters is the quality of what you give it: clear context, defined constraints, and a specific question. Without that, the output is noise. I treat the setup the same way I treat requirements gathering — it determines whether the result is useful.
Availability & Fit
Deliberately. Certifications, independent projects, and time used intentionally.
Power BI, APM Project Fundamentals, AgilePM Foundation, and Google AI Essentials completed. I designed and built this platform applying BA methodology end to end. I also spent meaningful time as a present father, while continuing to build the skills, clarity, and direction I now bring back into my professional work. I return with stronger credentials, clearer focus, and a more precise sense of where I add the most value.
Regulated, complex environments where operational clarity has a direct impact on outcomes.
Financial services and insurance are where my evidence base is deepest. I work best where the problems are genuinely hard: fragmented systems, unclear ownership, broken governance, or processes that have outgrown their design. I do not need perfect conditions. I need a real problem and room to approach it properly.
The CV shows outcomes. It does not show the judgement calls made to get there.
During the ServiceNow rollout, different teams requested conflicting changes. I had to decide what to include, what to defer, and how to manage expectations without losing adoption momentum. That kind of call happens constantly in senior operational work. It does not appear in bullet points.
Based in Dublin, available immediately, open to hybrid, remote, or on-site roles across financial services, insurance, and operations-intensive environments.
